Workflow Manager (WFM) is a flexible and fully integrated platform to the Business and Operation Support system for Service Fulfilment and Problem Handling. It enables the automation of approval-based business processes across departments and systems ranging from complaint handling, task management to inventory request management. The platform enables issue tracking and problem handling from point of initiation to resolution. It gives updates to customers on the progress made, provides access to customer details such as billing information, payment invoice and ticket list and can assign work orders to various resources for resolution.