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Supply Chain

Inventory Lifecycle & Multi-Warehouse Management

Order Management

CICOD demystifies the complexities of order management in varying sequences based on the risk profile of the customer. These include Order to Cash, Cash to Order, Re-Order, Credit-backed Orders, Drop Shipping, Partner Fulfilment, Reserved Orders Expiry and lots more all through to when the customer receives the products. CICOD Customer Order Management simplifies B2B, B2C, Value Chain and Online order fulfilment models.

Cash to Order / Order to Cash

The customer account capability enables flexibility for both Cash to Order & Order to Cash business models. Customers may domicile payment on account and order at any time against the domiciled payments or may decide to pay during the order. The system is enabled for straight-through processing of payments as such, no manual intervention is required to trigger the fulfilment process. customer account capability enables flexibility for both Cash to Order & Order to Cash business models. Customers may domicile payment on account and order at any time against the domiciled payments or may decide to pay during the order. The system is enabled for straight-through processing of payments as such, no manual intervention is required to trigger the fulfilment process.

Back Order / Pre Order

This feature enables you to take orders while the stock is temporarily unavailable or yet to be released. These orders are routed to the appropriate work order queue for managing and tracking the process lifecycle.

Park & Retrieve Orders

The sales order process occasionally requires that an order is saved can be retrieved at a future date to complete the order. This allows for flexibility and efficiency where the user is not required to start over again.

Reservation Days/ Expiry

Providing a service or product online creates a need to ensure availability is accurately presented. Ordered goods have a corresponding payment required to complete the transaction. Goods that have not been paid for would be released and made available after a set period of time and this period of time can be set using the Reservation Expiry feature.

Returns & Refunds

It is imperative that every business minimizes the returns and refunds made on products sold. This feature provides the capability to set reasons for returns and refunds so that trends can easily be spotted. It also enforces the business rules around refunds of cash versus credit notes.

Buy from Value Chain

The Value Chain feature enables the creation of a network of buyers with access to order products seamlessly. Buyers may be restricted to preapprove products or product categories.

Value Chain (B2B eCommerce)

This enables collaboration in the value chain where your channel partners with CICOD can apply to connect to your catalogue to sell your product while you fulfil the order. They can also buy from you and set a re-order level.

Invoicing

The confirmed sales order initiates the invoice automatically, eliminates delays and errors in the order fulfilment process. The invoices then become visible in real-time to the necessary stakeholders.

Receive Goods to Store by Order ID

This feature creates a unique selling point with the opportunity to seamlessly receive purchased goods from you without having to input the products to their own platform.

Drop-Shipping

This feature allows your buyers to initiate order fulfilment from your CICOD platform to be delivered directly to their customers.

Vendor Managed Inventory

CICOD facilitates this business model enabling you the supplier to provide inventory management capability to your buyer while also guaranteeing their stock levels. This can also be influenced by varying financial models where the supplier also benefit from warehousing while the buyer benefits from constant access to inventory

B2C eCommerce (Select Group)

This allows the sale of goods online directly to consumers. This means you can use the same platform, add the appropriate images, prices and click to publish to your branded webshop.

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